We are aware of the confidence you place in us. Therefore, we see it as our responsibility to protect your privacy.

On this page, we inform you of what information we collect when you use our website, why we collect this data, and how we improve your user experience with it. This way, you understand exactly how we work.

This is the privacy policy of Fleet Support. Your privacy is very important to us. All personal information you share with us, via the contact form on the site, by telephone or in any other way, is treated confidentially by us.

Below you will find an explanation of what personal information we process, why we do that and why we are allowed to. You can also see how your information is secured, how long it is stored and who we can give your information to. Your rights are also listed here, as well as how cookies and links to other websites are handled. Finally, you will see what version of our privacy policy this is and what our contact details are, in case you have questions.

What do we collect?

We collect the following information:

  • First and last name
  • E-mail address
  • Phone number

Why do we request information?

We request information in order to provide you with services, to be able to provide a better service and to get a better picture of you. This can be done in different ways:

  • You contacted us.
  • You want to receive our newsletter by e-mail.
  • You want to occasionally receive an e-mail with offers for new products, services, events or similar matters.
  • You have indicated that we may approach you for a marketing survey.

The reason we are allowed to request this information is almost always that you gave permission for this. Sometimes, we have a so-called legitimate interest. This is the case with, for instance, the security of our website. In rare cases, it is a legal obligation.

How do we secure your information?

We have taken suitable technical and organisational measures to secure your personal information. Your information is stored on secure servers, from Fleet Support or a reputable supplier. Our website is also secured with an HTTPS connection and our environment is secured by firewalls, web filters and virus scanners. We are certified according to the ISO standard 27001, the standard for information security. This means risks are kept as limited as possible when it comes to confidentiality and availability of sensitive information. ISO 27001 is a component of our management systems ISO 9001 (quality management) and ISO 14001 (environmental management).

How long do we store your information?

The personal information we process is not stored any longer than necessary. If you have given your consent, the personal information will be stored until you withdraw your consent. In case of a legitimate interest, we maintain a reasonable term. With a legal retention obligation, we always apply the legal term. We remove personal information if it is no longer needed, if the (legal) retention term has expired or if you request us to - and it is legally permitted to remove your personal information.

Who receives your information?

Collected personal information is not sold or given to third parties. Personal information is only passed on if this is permitted by law.

What are your rights?

You can always view your personal information or have it changed. Fully or partially ceasing processing is also possible at your request. Removal is only possible if it is permitted by law. You can always object to the processing of your personal information. You can also submit a complaint to the Dutch Data Protection Authority. We may ask you for identification before we can help you exercise your rights.

How are cookies and links to other websites handled?

This website uses technical and functional cookies. Analytical cookies are also placed. Cookies are small text files that are placed on your computer. This helps us analyse the use of the website.

We use the cookies below, and you can find what they are for here and, optionally, via the indicated links. 

Hotjar cookies

https://www.hotjar.com/legal/policies/cookie-information

Google developer cookies

https://developers.google.com/analytics/devguides/collection/gtagjs/cookie-usage

Piwik cookies

https://help.piwik.pro/analytics/piwik-pro-cookies/

Facebook cookies

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Google tagmanager

https://www.google.com/intl/nl/tagmanager/

 

Our website can contain links to other websites. We have no authority or control over those sites. The privacy policy of those sites applies when you provide information to those websites.

Questions about the privacy policy?

With questions about our privacy policy or to exercise your rights, you can contact us via e-mail. You can do this for Fleet Support via privacy@fleetsupport.com and for YOR24 via privacy@yor24.com.

DATE OF LAST CHANGE

This Privacy policy can be changed. The latest version is always on this website. This version has been valid from 1 March 2019.

questions and feedback

We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us

Fleet Support | Meander 901 | 6825 MH  Arnhem | PO Box 4075 | 6803 EB Arnhem | Phone: +31 26 3537600 | E-mail: info@fleetsupport.com